Privacy Policy

Praxify is operated by Aegora, LLC, a Puerto Rico limited liability company (“we,” “us”). This policy explains what we collect, why, and what we do with it. It’s written to be actually readable.

Who you might be

Owner — a cleaning company that uses Praxify.

Cleaner — a worker using the field app at the direction of an Owner (your employer or the company you contract with).

Host — a property host or manager who receives reports from an Owner.

Visitor — someone browsing our marketing site.

What we collect

From Owners: name, email, phone, company name, timezone, branding (logo), and payment details. Card numbers go directly to Stripe, our payment processor — we never see or store them.

From Cleaners: name, phone, email (used for invite links and job identification); job activity — which SOP steps you complete, when you start and finish (timestamps), and the photos you take during a job. We do not collect GPS location. The field app uses your phone’s camera for live capture; photos are of the property, and you should avoid capturing people.

From Hosts: name and email (provided by the Owner so we can deliver reports).

From Visitors: contact details you submit in a form, and standard analytics (via Vercel Analytics — aggregate page metrics, no advertising trackers).

Why we collect it

To run the Service: deliver guided SOPs, generate the manager and host reports, send invites and notifications, bill Owners, and provide support. We also use aggregated, de-identified data (for example, average step times) to improve the product. We do not sell personal information. We do not run ads.

A note for Cleaners

Praxify records your work activity — timestamps and the photos you capture — and shares it with your company (the Owner) and, in report form, with the Hosts your company works for. Your company decides how that information is used. Questions about employment-related use of this data go to your company; questions about our handling of it come to us at clinton@getpraxify.com.

Photos

Photos captured in the field app document property condition and completed work. They appear in the Owner’s dashboard and in reports the Owner chooses to share. Photo files are stored on unguessable URLs; treat report links as private and share them deliberately.

Who else touches the data (subprocessors)

Each is bound by its own security and privacy commitments. We don’t share personal data with anyone else except: at an Owner’s direction (for example, sending a Host Report), to comply with law, or in a merger or acquisition (with notice).

Security

Access controls at the database level (row-level security), authenticated uploads, rate limiting, and encrypted connections. No system is perfectly secure; if a breach affects your data we will notify affected parties as required by law.

Retention and deletion

Owner accounts and their data are kept while the account is active and for 30 days after termination (export window), then deleted. Cleaners: when your company removes you or its account closes, your identifying details follow the same schedule; job records may persist in de-identified form. To request deletion of your personal information, email clinton@getpraxify.com — we’ll act within 30 days unless we’re legally required to retain something.

Your choices

Ask us what we hold about you, correct it, or delete it: clinton@getpraxify.com. Cleaners can also route requests through their company. We honor requests regardless of what state or territory you live in.

Children

The Service is for working adults; we don’t knowingly collect data from anyone under 16.

Changes

Material changes announced by email to Owners and by a notice in the app, 30 days before taking effect.