Terms of Service

These Terms govern use of the Praxify platform (“Service”) provided by Aegora, LLC, a Puerto Rico limited liability company (“Praxify,” “we,” “us”). By creating an account, clicking to accept these Terms, signing an Order Form that references them, or using the Service, you (“Customer”) agree to them. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

1. The Service

Praxify provides software for documenting short-term-rental turnover work: guided step-by-step procedures (“SOPs”), photo and timestamp capture by field workers, and generated reports for Customer and, at Customer’s direction, Customer’s clients (“Hosts”). The Service includes the field application, manager dashboard, and host reports.

2. Accounts and users

2.1 Customer account

Customer is responsible for its account, its users, all activity under them, and the security of its credentials, including maintaining accurate billing and contact information.

2.2 Field workers

Customer may invite its employees or contractors (“Cleaners”) to use the field application. Cleaners are Customer’s personnel, not Praxify’s. Customer is responsible for informing Cleaners that the Service records their name, contact details, work timestamps, and photos they capture, and for obtaining any consent required by applicable law before Cleaners use the Service.

2.3 Hosts

Customer controls which Hosts receive reports and what those reports contain. Customer represents it has the right to share report contents (including property photos) with each recipient.

3. Fees and payment

3.1 Free door

Each Customer’s first active property (“door”) is included at no charge. The free door is limited to one per Customer business: creating multiple accounts to obtain additional free doors is a material violation of these Terms, and we may consolidate or close duplicate accounts. We may modify features available on free accounts with 30 days’ notice.

3.2 Paid doors

Each additional active door is billed monthly at the per-door rate displayed to Customer when Customer authorizes recurring billing (or as stated in an Order Form). Archived doors are not billed. Where an Order Form specifies a one-time platform fee, that fee is also due as stated there.

3.3 Recurring billing authorization

Customer authorizes Praxify to charge the payment method on file on or about the 1st of each month for that month’s active paid doors. Doors added mid-month begin billing on the following invoice; no proration. This authorization remains in effect until Customer cancels under Section 8 or archives all paid doors.

3.4 Price lock

The per-door rate in effect when Customer first authorizes recurring billing is locked and remains Customer’s rate for as long as Customer’s account remains continuously active with billing in good standing. If the account is cancelled, or lapses more than 60 days past due, and Customer later returns, then-current pricing applies. The lock covers per-door rates, not new optional paid modules. Published rates for new customers may change at any time without affecting locked rates.

3.5 Late or failed payment

If a charge fails, we will notify Customer and retry. Accounts more than 30 days past due may be suspended until cured; suspension does not erase amounts owed. Any one-time platform fee is non-refundable except as stated in an Order Form.

3.6 Taxes

Fees exclude taxes. If any sales or use tax applies to Customer’s jurisdiction, Customer is responsible for it and we may collect it.

4. Customer data

4.1 Ownership

Customer owns all data submitted to the Service — SOPs, photos, job records, Cleaner and Host contact information (“Customer Data”). We claim no ownership.

4.2 License to us

Customer grants us a license to host, process, and display Customer Data solely to provide the Service, support Customer, and maintain and improve the Service. We may use data in aggregated, de-identified form (for example, benchmark step timings) provided no customer, property, or person is identifiable.

4.3 Export and deletion

During the term and for 30 days after termination, Customer may export its Customer Data. After that window we may delete it.

4.4 Privacy

Our Privacy Policy describes how we handle personal information and is part of these Terms.

5. Reports are records, not warranties

This section matters — read it.

5.1 Reports generated by the Service (including Host Reports) are records of what Customer’s personnel documented: which steps were marked complete, when, and what photos were captured. Praxify does not inspect properties, does not verify that work was performed correctly or completely, and does not certify the condition, cleanliness, or safety of any property.

5.2 Words like “verified” in the Service refer to photo and timestamp capture, not to any assessment by Praxify.

5.3 Customer will not represent to Hosts, guests, insurers, or anyone else that Praxify certifies or guarantees property condition. Any decision made in reliance on a report — deposit claims, damage disputes, insurance claims, guest readiness — is made by Customer or the Host at their own judgment and risk.

6. Acceptable use

Customer will not: use the Service to violate law (including surveillance and recording laws); upload content it lacks rights to; capture images of individuals without any legally required consent; attempt to breach or probe the Service’s security; use automated means to scrape or bulk-extract the Service; create accounts with false information or to evade limits of these Terms; resell the Service; or reverse engineer it. We may suspend accounts for material violations, with notice where practicable.

7. Availability and support

We aim for high availability, but the Service is provided without an uptime guarantee (no SLA). We provide support by email at clinton@getpraxify.com during normal business hours. Scheduled maintenance will be communicated when practicable.

8. Term and termination

8.1 The subscription runs month-to-month until cancelled.

8.2 Customer may cancel anytime — by archiving all paid doors (which stops per-door billing at the end of the current billing month) or by emailing us — effective at the end of the current billing month. No refunds of amounts already paid unless an Order Form says otherwise.

8.3 We may terminate for material breach (including non-payment) after 15 days’ written notice and opportunity to cure, or immediately for violations of Section 6 or Section 3.1’s duplicate-account rule.

8.4 Sections 4.3, 5, 9, 10, and 11 survive termination.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT PHOTOS OR TIMESTAMPS WILL BE ACCEPTED AS EVIDENCE BY ANY THIRD PARTY.

10. Limitation of liability

10.1 NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA.

10.2 PRAXIFY’S TOTAL LIABILITY ARISING OUT OF THESE TERMS IS CAPPED AT THE GREATER OF THE FEES PAID BY CUSTOMER IN THE 12 MONTHS BEFORE THE CLAIM OR ONE HUNDRED DOLLARS (US $100).

10.3 WITHOUT LIMITING 10.1–10.2, PRAXIFY HAS NO LIABILITY FOR: DISPUTES BETWEEN CUSTOMER AND ITS HOSTS, GUESTS, OR CLEANERS; PROPERTY DAMAGE OR CONDITION; OR ANY DECISION MADE IN RELIANCE ON A REPORT.

11. Indemnification

Customer will defend and indemnify Praxify against third-party claims arising from: Customer Data; Customer’s or its Cleaners’ acts or omissions at any property; or Customer’s breach of Sections 2.2, 2.3, 5.3, or 6.

12. General

12.1 Governing law and venue

These Terms are governed by the laws of the Commonwealth of Puerto Rico, without regard to conflict-of-law rules. Exclusive venue for any dispute: the state or federal courts located in San Juan, Puerto Rico, and each party consents to personal jurisdiction there.

12.2 Changes

We may update these Terms with 30 days’ notice for material changes (by email to the account owner and a notice in the app); continued use after the effective date is acceptance. Pricing locked under Section 3.4 cannot be changed by a Terms update.

12.3 Assignment

Neither party may assign these Terms without consent, except to a successor in a merger or sale of substantially all assets.

12.4 Entire agreement

These Terms, the Privacy Policy, and any Order Form are the entire agreement; if they conflict, the Order Form wins.

12.5 Notices

To Praxify: clinton@getpraxify.com. To Customer: the account owner’s email on file.

12.6 Severability and waiver

If any provision is unenforceable, the rest remain in effect. A failure to enforce a provision is not a waiver of it.